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Terms and Conditions

It is an honor to have your presence at PARADISO DUTY FREE, where elegance and exclusivity merge into an unparalleled shopping experience. Allow us to present our Terms and Conditions, meticulously designed to guarantee your full and safe enjoyment of our electronic services, through which we offer you a select range of exquisite and superior quality products.

Our online platform, under the name "www.paradisodutyfree.com", is a window to the world of luxury and sophistication. Here, our distinguished USERS can register to access our virtual catalog, place orders with total comfort, make payments with ease and establish fluid contact with our customer service team, whose mission is to provide a personalized and distinguished service. For any questions or comments, we cordially invite you to contact us through the e-mail address info@paradisodutyfree.com.

The USER is accepting the Terms and Conditions of use contained in this agreement and expressly declares its acceptance.    

The sole use of the Internet portal grants the BUYER the condition of USER and implies the full and unconditional acceptance of each and every one of the general and particular conditions included in these Terms and Conditions of use; from the very moment the USER accesses the website, he/she is subject to the sales and interaction policies of the site's community.

PARADISO reserves the right to block access to or remove any information, communication or material that in its opinion may be:   

-Abusive, defamatory or obscene.

-Fraudulent, contrived or misleading.

-Infringement of copyrights, trademarks, confidentiality, trade secrets or any intellectual property rights of a third party or PARADISO.

 Registration    

It is the responsibility of the USER to provide all mandatory data requested in the registration form for validation by the PARADISO team. 

The USER will be solely responsible for creating, modifying and safeguarding the password of his/her account(s). In case of sharing his/her password, the customer accepts the possible misuse by a third party.    

The PARADISO team will confirm by telephone the data provided by the USER.  

 PARADISO DUTY FREE reserves the right to access the online store ** PARADISO DUTY FREE reserves the right to access the online store **

PARADISO DUTY FREE reserves the right to access the online store.   

 PARADISO reserves the right to cancel or delete false or duplicate accounts of the USER for the purpose of fraud, deceit or fraud to obtain any benefit.   

It is the responsibility of the USER to notify the change of information in your account (shipping addresses, personal data, contact details, billing information) via email to your salesperson or advisor.

Communication    

All official communication is expressed on our website or sent exclusively to the contact details provided by the USER via email, telephone or any means expressed officially by PARADISO. If you receive information that you consider false by other means that are not official, you should contact your advisor to avoid any fraud.

The sale of products made by PARADISO through the site www.paradisodutyfree.com, is focused on wholesale, in order to give its USER competitive prices compared to third parties. The minimum purchase requirements for each product are reflected in the aforementioned website, therefore, the USER is obliged to review and respect the minimum purchase requirements established for each product.   

It is the responsibility of the USER to verify the products ordered before finalizing his/her order, since changes, returns or cancellations may be subject to additional charges.  

At the moment of placing an order, it is the USER's obligation to provide the correct information for the management (personal, shipping and billing information) of each of his/her orders.    

Once the purchase order is placed, PARADISO will send to the email registered in the account, a confirmation of the order to proceed with the payment.

Purchase Order     

It is called "Abandoned Purchase Order" to all the orders entered with purchase intention but that do NOT have a payment; These will be deleted by the system from time to time at the discretion of PARADISO without definite time.  

Purchase

The process in which the customer enters a Purchase Order, makes the payment with an approved payment method, and is notified by email that his purchase has been processed, showing the detail of the items, quantities, brands, and amounts.  

Any procedure without payment and without notification by e-mail will not be taken as a purchase.  

The prices of the products published in the online store do not include VAT or other taxes and may change without prior notice.   

The information and photographs of the products are descriptive in nature.

     Payments    

When making the payment of the purchase, we understand the acceptance by the USER, which is a manifestation of his will on the object of the purchase and the price established for the same.  

The official means of payment are published in our online store, and in the order confirmation note sent by email to the USER. In case of making a payment to any account or different means, it will be the total responsibility of the customer.   

By using our online store, the customer accepts the charges made through credit or debit cards used in his account.    

IGS is not responsible for deposits made by the USER before being notified by the previously mentioned means, since the final amount may have variation in the total amount supplied and freight cost. The excess deposits of the USER will be taken as a credit balance. 

Once the corresponding payment of the order has been made, the USER must notify the payment by the following means:    

E-mail: pedidos@paradisodutyfree.com, in addition to any other means determined by PARADISO.

When can I cancel my order?  

After making the payment and receiving the email notifying the completion of your purchase, the page will leave enabled the cancel button, which may vary depending on the product, the quantity, and the internal management of the store, while the cancel button is active, the customer may cancel your purchase or cancel it, once the cancel button is disabled, you cannot make cancellation, nor have a refund or credit balance.

Invoicing    

The USER must indicate at the moment of saving his order, if he will require or not, the Digital Tax Receipt by Internet related to the purchase operation, or in printed form. The invoice will be issued in the name of the USER's company with the RTN number registered in his/her account or in the name of the personal USER registered with the corresponding RTN or ID number. The USER who has requested the respective tax receipt, will be responsible for the correct filling of their tax data as there will be no changes once the order has been received and the invoice has been issued.   

PARADISO reserves the right to generate changes, replacements and/or cancellations of a tax receipt already issued. The total amount of the fiscal voucher must correspond specifically to the total amount of the order that gave rise to it.

Payment Methods  

You can pay for your orders with any of these methods: credit or debit card payment, bank transfer, check deposit, or checking account.  WE DO NOT ACCEPT CASH PAYMENTS in our online store.  Choose the one that suits you best.

Changes and Returns    

The USER has a maximum of 24 working hours after receiving the order to report any anomaly to the sales advisor, in writing via email, attaching the necessary evidence to support the anomaly following these steps:

1. -Check the package: It must have the security tape with no traces of tampering or damage and the box must be in good condition.   

2. -Notify in the checkbook or proof of delivery the state of your package: Write in the checkbook of the parcel: Subject to revision, and take a picture of the checkbook.    

3. -Take evidence of the inside and outside: We will need photographs and/or video of all sides of the package before opening it and at the moment of checking the merchandise.  

-Check the merchandise against the invoice, the products must be complete and in good condition.

-If there is any shortage, please notify us immediately.

-If the product arrived in bad condition, send evidence of the same either in photo and/or video depending on the functionality of the product.

4. The order: Once we receive the package, we request that you make your report in less than 24 hours. Our business hours are: Monday to Friday from 8:30 am to 6:00 pm.   

To validate any warranty, you must follow the steps, and that way we can help you with the clarification.


Copyright and Industrial Property


 

Confidentiality of personal data


Customer information is treated with strict confidentiality. Therefore, when you provide us with your personal data, such as:

             - Name and/or Legal Entity.

             - Address.

             - Tax identification number.

             - Office and cell phone numbers.

             - E-mail address.

Which will be used solely and exclusively for the following purposes:

             - Purchasing Policies (as stipulated in this document).

             - Loyalty Campaigns.

             - Information and provision of services.

             - Updating of Data Bases.

             - Any purpose analogous or compatible with the above.

To prevent unauthorized access to your personal data and ensure that the information is used for the purposes set forth in this privacy notice, we have established various procedures in order to prevent unauthorized use or disclosure of your data, allowing us to handle them properly. We also inform you that your personal data may be transmitted for processing by entities other than this company. All your personal data are treated in accordance with the applicable legislation in force in the country. 


The information of our customers is treated in a strictly confidential manner, therefore, when you provide your personal data, such as:   

1. Name and/or Company Name.   

2. Address.   

3. Federal Taxpayers Registry.   

4. Office and cell phones.  

5. Electronic mail.   

These will be used solely and exclusively for the following purposes:   

1. Purchasing Policies (in the terms stipulated in this document).   

2. Loyalty Campaigns.   

3. Information and Provision of Services.   

4. Database Updating.   

5. Any purpose analogous or compatible with the above.   To prevent unauthorized access to your personal data and in order to ensure that the information is used for the purposes set forth in this privacy notice, we have established various procedures in order to prevent unauthorized use or disclosure of your data, allowing us to treat them properly. Likewise, we inform you that your personal data may be transmitted to be processed by persons other than this company. All your personal data are treated in accordance with the applicable legislation in force in the country, therefore we inform you that you have at all times the rights to access, rectify, cancel or oppose the treatment that we give to your personal data.

Through these channels you can update your data and specify the means by which you wish to receive information, since, in case of not having this specification on your part, PARADISO, will freely establish the channel it deems appropriate to send you information. This privacy notice may be modified by PARADISO, such changes will be timely informed via email, telephone, website or any other means of communication that the USER determines for this purpose.    

Our website uses the information in order to provide the best possible service, particularly to keep track of USERS, orders if applicable, and to improve our products and services. We may periodically send e-mails through our site with special offers, new products and other advertising information that we think may be relevant to you or may be of benefit to you, these e-mails will be sent to the address you provide and may be cancelled at any time.   


PARADISO is highly committed to fulfilling our commitment to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting this file is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on their website.   

Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help provide a better service from websites, they do not give access to information about your computer or you, unless you choose to provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If you decline cookies you may not be able to use some of our services.

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection practices of such other sites. Those sites are subject to their own privacy policies, and we recommend that you check with them to confirm that you agree with them.

At any time you may restrict the collection or use of personal information that is provided to our website. Whenever you are asked to fill out a form, such as the USER registration form, you can check or uncheck the option to receive information by e-mail. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time.   

This company will not sell, transfer or distribute the personal information that is collected without your consent, unless required by a judge by means of a court order.   

PARADISO reserves the right to change the terms of this Privacy Policy at any time.

IMPORTANT:    

All payments must be made payable to:  PARADISO DUTY FREE, your payment is made once your order is confirmed, wait for the notification to pay.   

Do not forget to notify your payment to your advisor, by sending proof of deposit or transfer, or you can upload the image yourself in your USER portal, and automatically your PARADISO advisor will receive the notification.

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